FAQ

Sole Survivor will be taking a temporary pause in accepting new repair jobs while I’m on an exciting new journey with Cirque Du Soleil for the next two years. Rest assured, I’ll be back with fresh ideas and renewed passion for my craft!

I’ve already reached out to all customers with existing repairs. If, by any chance, we haven’t connected yet, please don’t hesitate to reach out to me directly. Your repair is important, and I want to ensure it’s handled with the care it deserves.

While I’m away, we won’t be able to accept new repairs. Please feel free to reach out if you have any questions, and I’ll be happy to assist you with alternative solutions when I return.

Completed repairs are ready for pickup at your convenience. Please contact us to arrange a time that works best for you. We’re committed to ensuring a smooth process, even while I’m away.

Yes, the Shoe Service Institute of America (SSIA) website has a directory of reliable cobblers who can assist you while I’m away. You can find trusted professionals there to help with any immediate repair needs. Or you can google the closest Cobbler near you.

During my time on tour, I will not be able to accept any mail-in repairs.

If you have any questions or encounter any issues with your repair, please don’t hesitate to reach out via email. While I may take a bit longer to respond due to my absence, I’m committed to addressing your concerns as soon as possible.

Yes, you can! I’m excited to share my experiences with Cirque Du Soleil. Sign up for our newsletter to follow along on my journey and stay updated on any news or future services by following us on all social media platforms!

Yes we do!