FAQ

Our Services

Common questions about our repair & restoration services.

Sole Survivor is a shoe and leather repair shop. Sole Survivor skillfully uses techniques such as stretching, patching, dyeing and polishing to bring your well loved worn-out shoes back to life!

We offer resoling of leather and rubber shoes, zipper repairs on shoes and and bags, and we now have a sneaker and leather restoration service! From resoling Red Wing boots, to recorking Birkenstock and everything in between, Sole Survivor is your go-to shoe repair shop for custom repairs and more!

The wait time will depend on the project and can vary depending on the season and on the volume of repairs but we typically average between 1 to 4 weeks. We will always contact you as soon as your repair(s) are completed and ready to be picked up. As always, we appreciate your business and look forward to accommodating your individual needs.

Shoes and other leather items can and often have sentimental value and trusting a new cobbler can prove to be a stressful experience. At Sole Survivor we want to make the entire process as streamlined as possible so you can feel good about getting your footwear fixed.

Drop off your items and one of our knowledgeable and skillful team members will discuss the specific needs of your shoes or boots and tell you exactly how we plan on solving the problem. We will then provide you with a quote.

We use top-of-the-line materials, and in the case we do not have the right material on hand we can always special order should our suppliers have it in stock. Some of the brands we carry includes Vibram, Birkenstock, Red Wing, Avanti, and many more.

Yes of course! Begin your repair by filling out our mail in service form at this link. Please note shipping will be charged to the customer, and will also affect the turnaround time.

Yes, we can do work on bags, leather jackets, straps, watch straps, hats, belts and any other item you might have made of leather! If you’re unsure you can always contact us or stop by our shop.

We carry a wide range of leather and shoe care products. Starting from our in-house line of all natural beeswax conditioner, to the sought after “sneakerhead” holy grail of sneaker cleaner and protector Jason Markk, as well as an extensive selection of laces, polish brushes, and much much more. Shop our catalog at this link.

We are always trying out new brands, and are always open to suggestions if we don’t carry your favourite product(s)!

We donate all items left in the shop after 30 days of completion. We do not have enough space to store your items in our shop, and we send out a reminder once your repair approaches this timeline. If you can’t pick up your item(s) during this timeline please contact us otherwise you will have to hunt down your shoes at our local donation shop!

We accept all types of payments. A 13% sales tax is applicable.

COVID-19 Information

Questions about how we are handling COVID-19 and keeping everyone safe.

Please note that we have closed our shop to the public for the foreseeable future to ensure the safety of both our customers and staff.

We have however created additional delivery services in order to continue to service you in a safe manner. Click here to book a safe order with us!

Due to the fact that we are now operating with one sole team member for a limited amount of hours, our turnaround can still range anywhere from 1 to 4 weeks depending on the repair and materials required.

Currently our available days for pickups and drop-offs are ONLY on Wednesday & Friday only, this is to ensure we do our part in minimizing the impact of COVID-19.

Thank you for your support! Any small gesture helps. Some ways you can support: Shop online; Buy a gift card for future repairs; Arrange for a drop off for your next repair and/or use our Sole Express courier service. Leave us a review online and make sure to follow us on social media.

Shipping Policy

Common questions about our Shipping Policies. To view all our shipping information, click this link.

We ship throughout all of Canada. Our repairs and product ship from Toronto, Ontario, and we offer shipping rates that are calculated based on your address and the content of your repairs.

Our repairs are highly skilled work that are always custom due to the nature of shoe, boot and leather repairs.

Unopened products can be returned within 14 days of purchase for a full refund. You are responsible for return shipping fees, and make sure to label your package as a ‘Return’ on customs documents. Sole Survivor will not pay duties or taxes on return shipments. 

Contact us before returning an order for further instructions.

We do our best to package your products carefully when they’re being shipped, but sometimes spills or breaks will occur. If your product arrives in bad condition, please snap a couple pictures and send them to us. We will asses the damage and do our best to make you happy.